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Refunds and disputes

Cancellations, refunds, and booking help.

If plans change, you should be able to see your options, the relevant policy, and what happens next without guessing.

Cancellation and refund path

If an event changes materially or a policy allows cancellation, the refund route should link back to the original booking and any supporting details.

  • Your booking reference stays attached to the request.
  • Supporting details stay with the case if the issue needs review.

Need more help?

If there is a problem with fraud, transfer, or entry, we keep the latest status and support route visible from the booking.

  • If there is a problem with fraud, transfer, or entry, we keep the latest status and support route visible from the booking.